商务英语情景对话：退货【精彩3篇】

商务英语情景对话：退货 篇一

Title: Business English Dialogue: Returning Goods

Dialogue 1:

Customer: Good morning, I would like to return this product. It's not what I expected.

Salesperson: Good morning. I'm sorry to hear that. May I ask what seems to be the issue with the product?

Customer: Well, firstly, it doesn't work as described in the product manual. And secondly, the color is completely different from what was shown on your website.

Salesperson: I apologize for the inconvenience. We take product quality seriously. Can you please provide me with your purchase details?

Customer: Sure, I bought it online last week and received it two days ago.

Salesperson: Thank you for the information. I will need to check our return policy. According to our policy, customers are eligible for a refund within 30 days of purchase. However, we require the product to be in its original packaging and in a resalable condition.

Customer: Yes, I still have the original packaging. But could you please explain what you mean by "resalable condition"?

Salesperson: Resalable condition means that the product should not be damaged or used extensively. It should be in a condition that allows us to sell it again.

Customer: I understand. The product is in its original condition, and I haven't used it extensively. Can I return it to your store?

Salesperson: I'm sorry, but since you made the purchase online, you will need to follow our online return process. You can initiate the return through our website, and our customer service team will guide you through the steps.

Customer: Okay, I will do that. Will I get a refund for the return shipping costs?

Salesperson: Yes, according to our policy, we will reimburse the return shipping costs if the product is found to be defective or not as described.

Customer: That's good to know. Thank you for your assistance.

Salesperson: You're welcome. If you have any further questions or need any assistance during the return process, please don't hesitate to contact us.

Customer: I appreciate that. Thank you again.

Salesperson: You're welcome. Have a great day!

Dialogue 2:

Customer: Excuse me, I would like to return this item. It doesn't fit me well.

Salesperson: I apologize for any inconvenience caused. Can you please provide me with your purchase details?

Customer: Sure, I bought it from your store last week, and I have the receipt with me.

Salesperson: Thank you for the information. According to our return policy, customers are eligible for a refund or exchange within 14 days of purchase. However, we require the item to be in its original condition with all tags attached.

Customer: Yes, it's in its original condition, and I haven't removed the tags. Can I get a refund for it?

Salesperson: Yes, certainly. If you prefer a refund, we can process it for you. However, if you would like to exchange it for a different size or another item, we can also assist you with that.

Customer: I would like to exchange it for a larger size, please.

Salesperson: Noted. Let me check the stock availability for the size you need. If we have it in stock, I will arrange the exchange for you.

Customer: Thank you. I appreciate your assistance.

Salesperson: You're welcome. I will be right back.

(Customer waits for a few minutes)

Salesperson: I'm sorry, but we don't have the larger size available at the moment. However, we can order it for you and have it shipped to your address. It will take approximately 5-7 business days.

Customer: That's alright. I can wait for it. Please proceed with the order.

Salesperson: Alright. I will process the exchange for you and arrange the delivery to your address. Is there anything else I can assist you with?

Customer: No, that's all. Thank you for your help.

Salesperson: You're welcome. We appreciate your understanding. If you have any further questions or need any assistance, please feel free to contact us.

Customer: Thank you. Have a great day!

Salesperson: You too!

商务英语情景对话：退货 篇三

商务英语情景对话：退货

　　导语：如果你是在国外买东西要退货，关于退货的商务英语情景对话就用得上了。以下是cnfla小编为您收集整理的，欢迎阅读!

　　关于退货的商务英语情景对话：

　　A: Excuse me...

　　B: Yes, sir. How may I be of service?

　　A: I would like to return this item... Are refunds allowed?

　　B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?

　　A: No, no... It was just the wrong size.

　　B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.

　　A: No. I would rather just return it.

　　B: Sure, no problem. Do you happen to have the receipt?

　　A: Yeah, right here.

　　B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?

　　A: No, thank you.

　　B: You're welcome. Have a nice day!

　　打扰一下...

　　是的,先生,需要什么服务吗?

　　我想把这个东西推掉...可以退款吗?

　　当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?

　　不,不是的...只是大小不合适.

　　那你想调换一下还是要退款?我想我能帮你找到合适的尺寸.

　　不用了.我还是想退掉.

　　当然可以,没问题.你带收据了吗?

　　带了,在这儿...

　　好的,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的?

　　没有了,谢谢你.

　　别客气.祝你一天都开心!

　　refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额

　　a tax refund 税金退款

　　to claim/demand/receive a refund 要求/接受退

　　If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时,你会得到旅费全额退款.

　　as opposed to:used to make a contrast between two things (表示对比)而,相对于

　　200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.

　　This exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的.

　　receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth)

　　Can I have a receipt, please? 请给我开个收据,好吗?

　　to make out(= write)a receipt 写收据

　　想要学习更多的商务英语情景对话，可以关注洛基英语官网每天的资料更新哦。当然，如果你基础比较好的.话自学也会更快见效，如果你的基础不算好，小编建议你可以参加洛基在线英语培训课程，现在还有免费课福利哦。

　　A：能告诉我什么原因吗?

　　B：对不起，我示能随意泄露情报。

　　4、

　　A： We’d like a chance to bid on this business.

　　B： We’ll be taking quotations next month .

　　A： Will you let us have the specifications ?

　　B： Sure ，just drop in my office some time and pick them up .

　　A：我们希望能有机会投标这笔生意。

　　B：我们将在下个月接受报价。

　　A：规格说明书可以给我们吗。

　　B：没问题，什么时候到我办公室来拿都可以。

　　5、

　　A： Can you tell me why our bid was not accepted?

　　B： I think you were a little too high on some of the items .

　　A： On which ones ?

　　B： You’re perfectly welcome to inspect the winning bid .

　　A：请告诉我为什么我们没有得标好吗?

　　B：我想你们有几个项目的价格高了一点。

　　A：哪几个品目呢，

　　B：我们很欢迎你来查阅得标者。

　　6、

　　A： I have a question about this quotation you submitted .

　　B： What is it ?

　　A： The third item has been omitted .

　　B： Oh ，yes .we don’t carry that item anymore .

　　A：你提出的报价我有问题。

　　B：什么呢?

　　A：第三项目漏掉了。

　　B：哦，是的，那一项目我们不再卖了。